FAQ’s

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

*Note: We make everything on demand, so requesting a size exchange would mean producing an entirely new product. Because of that, our return policy doesn’t cover products ordered in the wrong size. Thank you for understanding.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273

Returns should be addressed to “RIVR.HOUSE RETURNS”

*Please contact us at - rivrhouseteam@gmail.com - before returning any products

How long are shipping times?

Our clothing typically takes 10-20 days to arrive after fulfillment.

As soon as your item is shipped, you'll receive a tracking number via email. That tracking number will help you keep tabs on where your order is at all times.

Can I cancel my order?

Cancelations are possible if you contact our sales team before the item is fulfilled. Simply email us at rivrhouseteam@gmail.com